100% Customer Protection

Refund & Cancellation Policy

We stand behind the performance, speed, and privacy architecture of PrivacyScrubber. If PrivacyScrubber does not satisfy your enterprise data masking or personal privacy requirements, we offer an unconditional 30-day money-back guarantee.

30 Days
Guarantee Window

Full refund window from purchase date

< 24 Hours
Response SLA

Direct support desk triage

1-Click
TEAMS Cancellation

Cancel anytime via billing dashboard

0 Questions
No-Fuss Resolution

Immediate credit back to payment source

Eligibility & Refund Rules

Eligible for 100% Refund

  • All PRO Monthly ($15/mo) and PRO Lifetime ($110) purchases requested within 30 calendar days.
  • First monthly billing cycle of any TEAMS subscription ($99/mo) requested within 30 calendar days.
  • Accidental duplicate transactions or duplicate seat activations.
  • Unresolved compatibility issues with custom browser environments.

Non-Refundable Scenarios

  • Refund requests submitted after 30 calendar days from the original purchase date.
  • Prior months' recurring TEAMS subscription renewals (cancel prior to billing date to prevent future renewals).
  • Accounts terminated due to severe violations of the Acceptable Use Policy (e.g. malicious reverse engineering).

How to Request a Refund

We process all refund requests directly through our centralized support desk. Follow these three simple steps:

1
Compose Email

Send an email to support@privacyscrubber.com from your billing address.

2
Provide Order & Key Details

Include your License Key (PS-PRO-... or PS-RSA-...) for KRL registry deactivation, plus your Paddle Transaction ID (e.g. txn_...), Invoice Reference (e.g. 38577-10014), or PayPal Transaction ID.

3
Instant Processing

Our support team will approve and dispatch your full refund within 24 hours. Funds appear in 3–5 business days.

Sample Refund Request Template:
To: support@privacyscrubber.com
Subject: Refund Request — [Transaction ID / License Key / Billing Email]
Body:
Please refund my recent PrivacyScrubber purchase associated with [your-email@company.com].
• License Key: [PS-PRO-... or PS-RSA-...] (required for registry deactivation)
• Transaction ID / Invoice #: [txn_... or 38577-10014]

TEAMS Subscription Self-Service Cancellation

TEAMS subscribers ($99/mo) can cancel recurring subscription renewals at any time without contacting support:

  • Paddle Customers: Click "Manage Subscription" inside any automated invoice email from Paddle to open your self-service billing portal.
  • PayPal Customers: Navigate to PayPal Settings > Payments > Automatic Payments > Select "PrivacyScrubber / BrandMeWeb" > Cancel.