Support Teams: Zero-Trust Customer Record Safety
Chrome Extension

Support Teams: Zero-Trust Customer Record Safety

Prevent support agents from leaking customer account info and PII to OpenAI. Auto-redact ticketing data natively inside ChatGPT.

100% Local Processing ✈ Airplane Mode Verified ⊘ No Server Logs
Live Simulation

Zero-Trust Data Sanitization

Watch PrivacyScrubber's local engine transform sensitive Security data instantly in your browser, without any API calls.

Automated Detection Classes:
User / Server IP Addresses AWS_KEY INTERNAL_HOSTNAME MAC_ADDRESS VULN_ID
100% Client-Side Execution
Wasm_Engine
SIEM ALERT > Timestamp: 2026-08-21T04:12:00Z | Threat: CRITICAL Src: 192.168.12.44 -> Dst: siem-auth.internal.corp (10.240.0.12) User: d.novak@defense-systems.net | Key: AKIA4X9M2PLRT887NNZZ Exploited: CVE-2026-44821 | Action: Unauthorized S3 bucket dump.
SIEM ALERT > Timestamp: 2026-08-21T04:12:00Z | Threat: CRITICAL Src: [IP_1] -> Dst: [HOSTNAME_1] ([IP_2]) User: [EMAIL_1] | Key: [API_KEY_1] Exploited: [CVE_1] | Action: Unauthorized S3 bucket dump.
Click any token above to test False Positive reveal

AI Risk Calculator

50
Risk ● Critical
Leaks/yr
9,000
Max Fine
€20M

Get Your Risk Estimate

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Customer support teams process hundreds of Zendesk, Intercom, and Freshdesk tickets daily, containing customer authentication tokens, phone numbers, billing addresses, and raw error logs. PrivacyScrubber's Support Extension automatically scrubs customer PII before agents feed logs into AI troubleshooting tools.

Helpdesk Log & Customer Account Sanitization

Scans customer IDs, billing references, session cookies, auth headers, and IP addresses in helpdesk tickets in <2ms browser RAM.

● IN-PAGE SANDBOXED INTERCEPTION Intersects DOM input before network transmission. Evaluates regex in <2ms browser RAM.
● 3-LINE LOOKAHEAD STITCHING Automatically re-assembles entities split across linebreaks before tokenization.
● REVERSIBLE TOKEN MAP Substitutes raw PII with reversible tokens ([NAME_1], [ID_1]) for instant 1-click restore.
● ADMIN BLUEPRINT LOCK Enterprise policies deploy with [ENTERPRISE LOCKED] badge — tamper-proof for staff.

Native Helpdesk DLP for Fast Escalations

When tier-2 support agents escalate complex technical issues to ChatGPT for root-cause analysis, they often inadvertently paste raw user sessions and customer billing references. PrivacyScrubber's sandboxed browser extension intercepts ticket pastes, converting customer names into [USER_1] and auth tokens into [AUTH_TOKEN_1], allowing agents to leverage AI troubleshooting without leaking customer secrets.

Zendesk Customer Issue Troubleshooting

  1. 1
    Copy or Paste Unsanitized Content: Agent copies customer complaint containing customer email, phone number, and billing error trace.
  2. 2
    Real-Time In-Browser Sanitization: The extension detects 4 sensitive customer entities, replacing them with structured tokens in the prompt box.
  3. 3
    Submit to LLM with Zero Cloud Exposure: Agent prompts ChatGPT: "Diagnose billing gateway error for [USER_1] with session [AUTH_TOKEN_1]". AI provides step-by-step fix.
  4. 4
    Instant Local Reversal (Contextual Reveal): Agent restores real customer details via 1-click in-page reveal and pastes the solution directly into the Zendesk ticket.

Customer Data Shielding under SOC 2 & PCI DSS

Customer support tickets are high-risk vectors for PCI DSS and SOC 2 violations when payment tokens or PII are exposed. Local browser tokenization eliminates the risk of cloud ticket exfiltration, following guidelines in our AI Privacy Guides hub.

Multi-Line Error Log Lookahead & OCR Extraction

Support logs frequently split customer identifiers across multiline stack traces. Our 3-line lookahead stitches split entities before tokenization, while offline WASM OCR extracts error text from user screenshot attachments without network calls, as detailed in PII protection basics and Zero-Trust AI frameworks.

Audit-Ready Support Infrastructure

Generate cryptographic audit receipts proving that customer support escalation prompts contained zero plaintext PII, aligning with GDPR/CCPA standards compliance standards.

Latest Capabilities: Multi-Line Stitching & Local OCR

The PrivacyScrubber Chrome Extension features a smart 3-Line Name-Stitching Lookahead to capture names split across lines (e.g. Firstname MiddleInitial Surname) in scanned medical/clinical records, NDAs, and PDFs. It also supports Local Wasm OCR & PDF Sanitization to redact text from screenshots/PDFs offline, and Zero-Trust Session Sync (Argon2id + XChaCha20-Poly1305) to share rules peer-to-peer securely.

Enterprise Adoption Use Cases

CISO Security Team DLP GOVERNANCE
Zero-Trust Verified
Security teams deploy client-side sanitization to keep outbound AI prompts free of sensitive organizational data, avoiding complex multi-party DPA negotiations.
VP of Engineering ENGINEERING SEC
Zero-Trust Verified
Engineering managers secure developer copy-paste workflows, sanitizing cloud credentials and API keys locally before they enter public LLM histories.
Risk & Audit Lead COMPLIANCE AUDIT
Zero-Trust Verified
Compliance directors verify local-only sanitization at the browser extension level, satisfying SOC 2 Type II controls for external AI data transmission.
Data Protection Officer GDPR COMPLIANCE
Zero-Trust Verified
Data protection officers enforce client-side tokenization, keeping prompt text fully minimized and anonymous in compliance with GDPR data processing rules.
Flat Rate — Unlimited Seats

Your Whole Team on Real Client Data. Safely. $99/mo Flat.

No per-seat pricing. No DPA negotiation. No IT portal. Secure your entire organization with client-side PII masking — $99/month flat, unlimited users. SOC 2 & HIPAA ready. Works in Airplane Mode.

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COMPLIANCE FAQ

Frequently Asked Questions

Common questions about deploying zero-trust AI for Chrome Extension Teams.

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